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GLIMMOS SUPPORT

Can't find your answer below? Email [email protected]. Tell us your device (for example "iPhone 15, iOS 26") and what happened. We read every message.

I'M STUCK ON A BOARD

Only strings on top can be pulled, so look for one with nothing crossing over it. Tap the light bulb for a hint, or use scissors to cut any string. On big boards, pinch or use the + and − buttons to zoom around. Every board can be solved.

I BOUGHT "REMOVE ADS" BUT STILL SEE ADS

Make sure you're signed in with the same Apple ID you bought it with, then restart the game. If ads still show, email us and we'll help.

I GOT A NEW PHONE. WHERE IS MY PROGRESS?

Glimmos saves your progress on your phone only, so a new phone or a reinstall starts fresh. Your purchases stay with your Apple ID.

HOW DO I START OVER?

In the game, tap the gear icon, then Reset progress. This can't be undone.

HOW DO I GET A REFUND?

Apple handles all refunds. Request one at reportaproblem.apple.com.

PRIVACY

See the Glimmos privacy policy.